Third-Party Mental Health Records Requests
How to Request Medical Records including Mental Health Records
Requesting medical records, including mental health records, from MyPhoneTherapies on behalf of a third party is a straightforward process. Ensuring compliance with HIPAA regulations and state-specific laws is crucial to protect patient privacy and confidentiality.
What You Need to Include
- Patient Information: Full name, date of birth, and date of accident.
- Specific Mental Health Requirements: Indicate the specific mental health information needed, such as neuropsychological evaluations, therapy notes, and treatment plans.
- Release and Authorization: A signed release and authorization form from the patient or their legal representative.
- Requestor Information: Full name and contact details.
- Specific Request Statement: The request must state Mental Health Records.
How to Submit Your Request
- Complete the Request Form: Fill out our online medical records request form with the necessary details.
- Submit Release and Authorization: Ensure the signed release and authorization form is uploaded, including any other pertinent documents.
- Send Your Request: Securely upload the completed request form and authorization form with the online submission, email to legal@myphonetherapies.com.
Prepayment Requirements
Prepayment is required for all third-party medical records requests. Once the request is received, the Medical Records Department will calculate the page count and submit an invoice to the requesting party. The third party can prepay the invoice by clicking on the Invoice Payments menu button and following the instructions. Once payment has been received, the requested medical records will be mailed as soon as possible. Due to the sensitive nature of the medical records, email is not possible. If expedited delivery is required, the request must be made beforehand and prepaid.
Processing Time
Requests are typically processed within 10 business days. You will receive a confirmation email once your request has been processed.
Contact Information
If you have any questions or need assistance, please contact our Medical Records Department:
- Phone: 888-688-6880
- Email: legal@myphonetherapies.com
Prepayment Requirements
Prepayment is required for all third-party medical records requests. Once the request is received, the Medical Records Department will calculate the page count and submit an invoice to the requesting party. The third party can prepay the invoice by clicking on the Invoice Payments menu button and following the instructions. Once payment has been received, the requested medical records will be mailed as soon as possible. Due to the sensitive nature of the medical records, email is not possible. If expedited delivery is required, the request must be made beforehand and prepaid.
Processing Time
Requests are typically processed within 10 business days. You will receive a confirmation email once your request has been processed.
Contact Information
If you have any questions or need assistance, please contact our Medical Records Department:
- Phone:888-688-6880
- Email: legal@myphonetherapies.com